বিবরণ : Support Manager (Support and Help Desk). সংস্থা : Technohaven Company Ltd.. অবস্থান : Dhaka

Technohaven Company Ltd. has been a leading software and IT service company in Bangladesh since 1986. A CMMI DEV/3 certified company is hiring for the role of Support Manager (Support and Help Desk).

Job Responsibilities:

Assessing the technical needs of clients.
Establishing and maintaining strong relationships across teams and with clients.
Continuously measuring service satisfaction levels.
Managing and upholding the troubleshooting escalation process.
Identifying gaps in the support process and amending it accordingly.
Effectively managing, developing and training the support team.
Coordinating and managing all relevant stakeholders including support help desk, customers and other teams that are involved in support operations.

Qualifications:

A bachelor’s or master’s in Computer Science and Engineering/ICT related subjects, preferably having a degree from a reputed university.
Must have a minimum 10 years of profound experience with IT projects in the field of support management.
Must have minimum 5 IT/ICT enabled software project support management (maintenance and support) experience which should include minimum 3 (Three) e- Government application/digital service applications for the public sector with the government organization.
Strong record of working with government organizations and their personal structures.

Education: A bachelor’s or master’s in Computer Science and Engineering/ICT related subjects, preferably having a degree from a reputed university.

Salary: Negotiable (Based on Experience)

Job-Type: On-Site.

Full time: 9AM – 6PM

Weekly Holiday: Friday-Saturday

Location: 169, Mohakhali DOHS, Dhaka.

Send your CV: [email protected]